How to liberate government IT from its hostage situation with system suppliers
The Guardian - Central government IT systems have become a byword for complexity, opacity, expense and poor delivery.
Central government departments are increasingly being held hostage by a handful of huge, often overseas, suppliers of customised all-or-nothing IT systems.
These administrative IT systems, which cost 1% of GDP, have become a byword for complexity, opacity, expense and poor delivery.
Unfortunately, hostage and hostage taker have become closely aligned in Stockholm-syndrome fashion. Many people in the public sector now design, procure, manage and evaluate these IT systems and ignore the exploitative nature of the relationship.