Is Amazon Playing Fair?
ComputerWorldUK - Glyn Moody - In the online world, it's hard to remember a time before Amazon. Today, it dominates the ecommerce space, and is rapidly becoming equally dominant in the ebook world. Against that background, a story that broke yesterday is rather worrying.
Simon Phipps has perhaps the most complete background to the events, but the basic facts are as follows. A Norwegian lady was unable to access her Kindle device, which had developed a fault. While she was trying to get this fixed, she unexpectedly received the following email from the Executive Customer Relation department at Amazon:
We have found your account is directly related to another which has been previously closed for abuse of our policies. As such, your Amazon.co.uk account has been closed and any open orders have been cancelled.
It gets worse. When she tried to find out what the problem was, the same customer services department sent her the following: